Returns

Distance Selling Regulations:


Chain Reaction Cycles conform to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order.
We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don't fit, you've ordered the wrong things,
the items are damaged or faulty upon receipt or you simply don't like what you've ordered. 


 

I need to return an item for a refund/exchange

As long as the item is not fitted or used we're happy to receive it back for a refund or exchange:

  • Goods can be returned within 12 months of purchase
  • Goods must be in original packaging and packed to prevent damage during transit
  • Goods must not be fitted or used

 

What happens next?

 

  • We will notify you via e-mail upon receipt of goods.
  • We will carry out your instructions as indicated on your returns form (subject to stock availability).
  • Full monetary refund will be issued for all items returned within 30 days of receipt.
  • A CRC voucher refund will be issued for all items returned beyond the 30 day point.

 

I have received an incorrect item

Believe it or not we do make mistakes on the odd occasion! If we've sent you a part which is different to what is listed on your invoice we will happily exchange it and pay your first class postage costs for returning the item.

 

  • You must notify us within 7 days of receipt.
  • Goods must be in original packaging.
  • Goods must not be fitted or used.
  • Please include a postal receipt
  • We will refund postage costs but only Royal Mail 1st Class or Standard Parcels for larger items.
  • You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost.

For its complete information, please contact email us

MITRA CENDANA Tbk
www.mitra-cendana.com
Address :
Jln Permata Hijau Perum Permata Anyar Bl B-2/8, Pemecutan Klod, Denpasar Barat
Denpasar - Bali 80119
Indonesia


Phone Number :
- 3617429883
- 087877025158
Email Store :
info@mitra-cendana.com
contact@mitra-cendana.com
go-order@mitra-cendana.com

Monday - Saturday 08.00 am - 17.00 pm
( contact through email, we respond 24 hours )